Privacy Policy

1. Introduction

This Privacy Policy describes how Axara Corporation (the "Bank," "Axara," "we," "our," or "us") collects, uses, stores, shares, and protects personal and financial information obtained in the course of providing regulated banking, financial, recovery, and related services.

Axara Corporation is committed to safeguarding the privacy, confidentiality, and security of client data in accordance with applicable data protection, banking secrecy, and financial services laws.

2. Scope of This Policy

This Privacy Policy applies to all clients, prospective clients, website visitors, counterparties, and other individuals whose personal data is processed by Axara Corporation in connection with:

  • Banking and account services

  • Deposit products, including FDR and DPS

  • Loans and credit facilities

  • Chargeback, scam recovery, and refund services

  • Regulatory compliance, legal obligations, and risk management

This Policy applies regardless of whether data is collected online, electronically, in writing, or through other lawful means.

3. Information We Collect

Axara Corporation may collect and process the following categories of information:

  • Personal Identification Information: Name, date of birth, nationality, identification numbers, government-issued documents, and biometric data where permitted by law

  • Contact Information: Address, email address, telephone number

  • Financial Information: Bank account details, transaction records, payment information, deposit and loan data

  • Verification and Compliance Data: KYC, AML, CTF screening results, source-of-funds information

  • Technical and Usage Data: IP address, device identifiers, browser information, and website usage data

  • Communications: Recorded calls, emails, messages, and other correspondence

All data collected is limited to what is necessary for legitimate business, regulatory, and legal purposes.

4. Lawful Basis for Processing

Axara Corporation processes personal data only where a lawful basis exists, including:

  • Performance of a contract or provision of banking services

  • Compliance with legal and regulatory obligations

  • Legitimate interests of the Bank, including fraud prevention and risk management

  • Client consent, where required by law

5. Use of Personal Information

Personal data is used for the following purposes:

  • Client onboarding, account administration, and service delivery

  • Fraud prevention, scam recovery, chargeback processing, and risk assessment

  • Credit evaluation and loan administration

  • Regulatory reporting, audits, and legal compliance

  • Customer support, dispute resolution, and communications

  • System security, operational integrity, and business continuity

Axara Corporation does not sell personal data to third parties.

6. Data Sharing and Disclosure

Axara Corporation may share personal data only where legally permitted and necessary, including with:

  • Regulatory and supervisory authorities

  • Law enforcement agencies and courts

  • Partner banks, payment networks, and financial institutions

  • Service providers and processors acting under contractual confidentiality obligations

  • Auditors, legal advisors, and compliance consultants

All third parties are required to maintain appropriate data protection and security standards.

7. Cross-Border Data Transfers

Where personal data is transferred across borders, Axara Corporation ensures appropriate safeguards are in place in accordance with applicable data protection laws, including contractual protections and regulatory approvals where required.

8. Data Retention

Axara Corporation retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations.

Retention periods are determined by applicable law and internal record retention policies. Data is securely deleted or anonymized when no longer required.

9. Data Security Measures

Axara Corporation implements technical, administrative, and physical safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include access controls, encryption, monitoring, and regular security assessments.

10. Client Rights

Subject to applicable law, individuals may have the right to:

  • Access their personal data

  • Request correction or update of inaccurate information

  • Request deletion or restriction of processing, where permitted by law

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

Requests may be subject to verification and legal limitations.

11. Cookies and Website Data

Axara Corporation’s website may use cookies and similar technologies to enhance functionality, security, and user experience. Cookies do not provide access to personal financial information.

Users may manage cookie preferences through their browser settings, subject to website functionality limitations.

12. Confidentiality and Banking Secrecy

All client information is treated as confidential and protected under applicable banking secrecy and confidentiality laws. Disclosure occurs only as permitted or required by law.

13. Complaints and Privacy Inquiries

Clients may submit privacy-related inquiries or complaints through Axara Corporation’s official communication channels. All inquiries are reviewed and addressed in accordance with regulatory requirements.

14. Changes to This Privacy Policy

Axara Corporation reserves the right to amend this Privacy Policy to reflect legal, regulatory, or operational changes. Updated versions will be published through official channels.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the data protection and banking laws applicable to Axara Corporation’s licensing jurisdiction(s).